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General Return Policy No parts may be returned without our prior permission. All returns must be accompanied by the invoice number on which they were purchased. Freight and phone calls will not be refunded. Parts must be returned in their original packaging in new and resellable condition. Parts will be designated as either "Stock" or "Special Order Parts" based on our Marketing Research and past Sales History. Once an order is classified as Stock or SPO , the classification will not be changed. We reserve all rights to make this determination. Returned Stock Items Stock items will be accepted for up to 30 days with no handling charge. Stock items returned 30 - 45 days of invoice date will be charged a 10% handling fee. Stock items will not be accepted after 45 days.
Special Ordered Parts Special Ordered Parts will be charged a handling charge as follows: SPO Purchases returned within 10 days from Invoice Date (*) will be credited at 90% of the original invoice less freight. SPO purchases returned 10 - 20 days from Invoice Date (*) will be credited at 80% of the original invoice less freight. Any SPO Purchases returned after 20 days
from Invoice Date (*) will be Credit will not be issued until until the part has been returned to the OEM and we have been issued credit by the OEM / Vendor. Customers will be given credit based upon actual credit received from OEM/Vendor, partial or otherwise, less shipping charges. (*) Invoice Date will b defined as the date the part arrives.
Electrical Components Electrical components will only be accepted if they are in their original unopened packaging.
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