1.    What percentage of the time are the parts you need in stock?

                  50%       60%       70%     80%     90%     100%

2.    Did you receive the right part the first time?

                  Yes               No

3.    On emergency orders, were you notified when the part came in?

                  Yes               No

4.    On emergency parts, how fast was your service?

                  1 Day            2 Days       More than two days

5.    Was your invoice priced before you left the store?

                  Yes               No

6.    Were our employees courteous and helpful?

                  Yes               No

7.    How would you rate our parts department?

                  Excellent       Good         Average      Fair           Poor

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